Refund & Returns Policy
Last Updated: [20-11-2025]
1. Return Eligibility – Timeframe
2. Conditions for Returns
- You must provide the original receipt or proof of purchase (order number, invoice, etc.).
The product must be unused, in the same condition as received, and in its original packaging.
The claim must relate to manufacturing defects, internal damage or an item not as described.
We cannot accept returns for general wear-and-tear, misuse, or change of mind.
3. How to Request a Return or Refund
If you received a damaged, defective, or incorrect item:
Please contact us as soon as possible — ideally within the 10-day window from receipt.
Send the item back to us. (Courier charges will be covered by Pure Revamp in such cases.)
Email us at info@purerevamp.com with:
Your order ID / invoice number
A clear photograph of the product showing the issue
A brief description of the problem
4. Refund or Replacement Process
Once we receive and inspect the returned product, we will notify you via email whether your return/refund has been approved.
If approved: your refund will be processed within a few business days and credited back to your original payment method.
If rejected: we’ll send you an email explaining the reason and may propose alternative solutions.
5. Replacement Policy
If you prefer an exchange instead of a refund:
We will replace items found to be damaged or defective at no additional cost.
Please contact us with your order details and a photo of the issue to initiate the replacement process.
6. Partial Refunds
7. Customer Support
Need help with a return or refund?
Email us at info@purerevamp.com
Contact details available on the “Contact Us” page of our website.